FAQ
What should I do if the product is not received?
If the estimated delivery date has passed and your order has not arrived, please send us a message using this form or email us at info@zozozon.com, and include your order number. We will check the parcel with the carrier and get back to you.
What should I do if the product does not match the description?
If the item you received does not match the description, please send us a message using this form or email us at info@zozozon.com within 30 days of receiving it. Include your order number and, if possible, a photo. We will review your request and tell you the next steps.
How do I return the purchased product?
To return a product, please contact us using this form or at info@zozozon.com with your order number and the reason for the return. Our Return & Warranty Policy applies: you can return an unused item in its original packaging within 30 days of receipt, and return shipping is paid by the customer. We will review your request and guide you through the next steps.